Clearer delivery and support expectations
This page explains the broad shipping, return, and exchange standards customers can expect while exploring and enquiring with Ornavis.
Shipping timelines
Ready-to-ship products are typically dispatched faster, while made-to-order pieces may need additional production time. Estimated timelines are shared on product pages wherever available.
Returns and exchange
Return and exchange eligibility can vary by product type, stock status, and customisation. Customers are encouraged to confirm final support details during direct consultation with Ornavis.
Order support
If you need help before or after an enquiry, the concierge team can assist with product details, shipping expectations, fit questions, and follow-up communication.
Need clarification before you shortlist?
For item-specific timelines, fit, or return questions, please contact the Ornavis team before finalising your enquiry.
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